Standard insurance procedure

  • Your insurance company will want to look at the damage prior to the vehicle being repaired.
  • Contact your insurance company to inform them of the claim.
  • They will send an appraiser to inspect the damage or have you drive to an insurance “Drive-In” location (if the vehicle is not drivable, your insurance company will inspect your vehicle at our body shop, tow yard or wherever it may be).
  • Once the insurance company inspects the vehicle they will give you a copy of the estimate (or mail you a copy). This estimate is what we will use to repair your vehicle.
  • If we find additional or missed damage, we will contact your insurance company once the vehicle is in the body shop. This is called a supplement. Almost all cars have a supplement. It could be additional parts that were not visible until the car was disassembled or maybe a part price increase.
  • The insurance company will inspect the vehicle for a 2nd time with a representative from the body shop.
  • After this step, we can continue with all the repairs that are needed.


15 Versa After 2 (1)15 Versa before 2 (1)

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