What Should I Do When Calling a Tow Truck Company?

Experiencing a collision or breaking down on the side of the road is a stressful situation. When dealing with your inoperable vehicle, calling a tow truck is just another step in the process. In order to make this process a little smoother, be sure to follow these tips when having your car towed.

Call Your Insurance Company

Many insurance companies will reimburse you for the cost of being towed, but often times they have preferred towing providers or distance limits. Make sure to be in contact with them before your car is towed in order to know exactly how much you will be covered for.

Take Pictures of the Damage

Make sure to snap a few pictures of your vehicles condition before the tow truck arrives. This documentation can come in handy if any unexpected damages occur while your car is being towed. It’s also good to have documentation when dealing with your insurance company.

Ask for A Price Estimate

Different towing companies use different pricing methods. Some charge a flat fee, while others charge per mile. Also, be sure to ask what type payment they accept so you don’t get stuck having to run to the ATM!

Ask How They Will Be Towing Your Car

The two most common ways a car can be towed are using a hook-and-chain, or a flatbed. A flatbed tow is more ideal because the entire car is hoisted up on the truck; whereas for a hook-and-chain, a hook is attached underneath your car and could cause damage. Make sure to be specific about the damage, this can sometimes affect the way the car should be towed.

Ask Where They Are Going to Tow Your Car

A good towing company will ask you where you would like your car to be towed. Let them know whether you want it towed to a auto-body shop or back to your property. If you are unfamiliar with the area, the tow truck driver should be able to give you a recommendation for a mechanic.

Keep the Receipt

Many insurance companies will reimburse you for being towed if you provide them with the original receipt. Just be sure to make a copy to keep for yourself!



Call Bill’s Auto Clinic! Bill’s can tow your vehicle right to Marblehead Collision!

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